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Support

Get Help When You Need It

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Contact Support

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Email Support

Response Time:
  • Free tier: Within 48 hours
  • Pro tier: Within 24 hours
  • Enterprise: Within 4 hours (SLA)

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In-App Support

  1. Click Help → Contact Support
  2. Describe your issue
  3. Attach screenshots if helpful
  4. Submit ticket

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Self-Service Resources

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Documentation

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Community

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Video Resources

  • Discord - Get help and watch tutorials

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Support Tiers

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Free Tier

  • Community support (Discord, GitHub)
  • Email support (48-hour response)
  • Documentation access
  • Video tutorials

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Pro Tier

  • Priority email support (24-hour response)
  • All free tier benefits
  • Direct access to support team
  • Feature request priority

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Enterprise Tier

  • Dedicated support manager
  • 4-hour response SLA
  • Phone support
  • Custom training
  • Onboarding assistance

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Before Contacting Support

To help us help you faster:
  1. Check Documentation - Your answer might be in the docs
  2. Search FAQ - Common issues are covered
  3. Check Community - Others may have asked the same question
  4. Gather Information:
    • Error messages
    • Steps to reproduce
    • Screenshots
    • Browser/OS information

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Common Support Topics

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Account Issues

  • Password reset
  • Billing questions
  • Subscription changes
  • Account deletion

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Technical Issues

  • Connection problems
  • Diagram generation errors
  • Export failures
  • Performance issues

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Feature Questions

  • How to use features
  • Best practices
  • Workarounds
  • Feature requests

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Enterprise Support

Enterprise customers get:
  • Dedicated Support Manager - Single point of contact
  • SLA Guarantees - Response time commitments
  • Priority Escalation - Fast-track critical issues
  • Custom Training - Team onboarding
  • Architecture Reviews - Best practice guidance
Contact Support for enterprise support options.

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Bug Reports

Found a bug?
  1. Open an issue
  2. Use the bug report template
  3. Include:
    • Steps to reproduce
    • Expected behavior
    • Actual behavior
    • Screenshots/logs
    • Environment details

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Feature Requests

Have an idea?
  1. Start a discussion
  2. Describe the feature
  3. Explain the use case
  4. Get community feedback

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Security Issues

Important: For security vulnerabilities, email [email protected] directly. Do not post publicly. We follow responsible disclosure and will:
  • Acknowledge receipt within 24 hours
  • Investigate promptly
  • Provide updates on progress
  • Credit you (if desired) when fixed

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Status Page

Check system status:
  • Check Discord for service status updates
  • Service health
  • Incident history
  • Maintenance schedules

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Feedback

We love feedback! Share your thoughts:
Need immediate help? Join our Discord for real-time support!