Skip to main content

Documentation Index

Fetch the complete documentation index at: https://docs.cloudeval.ai/llms.txt

Use this file to discover all available pages before exploring further.

​
Contact support

Use Discord for public troubleshooting, service updates, and product questions that do not include sensitive details. For private account, billing, security, or project-specific issues, ask in Discord for the right private handoff path instead of posting details publicly. If you are not already in the Discord server, use the CloudEval Discord invite first.

​
Include these details

  • Workspace or project name
  • Exact action you were taking
  • Connection type: live Azure or IaC template
  • Error message, if one was shown
  • Approximate timestamp and timezone
  • Screenshot, if the UI state matters and support has requested it privately
  • Impact: one user or multiple users

​
Before you contact support

  1. Check Cloud and IaC support to confirm the workflow is currently documented as supported.
  2. Check Availability and limits if the issue may be plan- or rollout-related.
  3. Check the relevant troubleshooting page first:

​
Do not send

  • Raw client secrets
  • Long-lived cloud credentials
  • Internal screenshots that expose sensitive resource names unless support has asked for them in a private channel
Never post passwords, API keys, client secrets, or long-lived cloud credentials in Discord or any public channel.

​
Good support request template

  • Environment: production
  • Workflow: Azure connection test / report run / share link / billing
  • Expected result: what should have happened
  • Actual result: what happened instead
  • Started at: timestamp with timezone
  • Reproduction steps: short numbered list

​
Next step

If you are blocked by a broken connection or failed report, go straight to the matching troubleshooting guide before opening a ticket.
Last modified on May 5, 2026